AI chatbots have failed people in crisis. Can that be fixed?

Organization: Cyrus Farivar

Location: Global

Source: Cyrus Farivar

This year alone, there have been numerous known instances—often via lawsuits—of AI chatbots (most often, OpenAI’s ChatGPT) that have gone horrifically wrong. A January lawsuit described the story of a man who took his own life after being allegedly “coached” into suicide. A college student in Georgia sued OpenAI, claiming that ChatGPT “pushed him into psychosis.” In June, a Canadian family also sued OpenAI and argued that ChatGPT agreed with the young woman’s dismissiveness when it first gave…


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