Organization: OTR
Location: Karratha,
OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia. Our commitment to fostering a dynamic and inclusive workplace ensures that every team member feels valued and empowered to contribute their unique perspectives and skills.
About The Role
As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential. You will work closely with your colleagues to maintain high standards of service and operational excellence, and you will play a key role in creating a friendly atmosphere that encourages repeat visits from our customers. Your daily responsibilities will also include handling cash transactions, assisting with inventory management, and participating in promotional activities that highlight our products and services.
About You & Your Skills
- You are focused on providing outstanding customer service, understanding that every interaction is an opportunity to enhance the guest experience.
- You are comfortable working alone as well as within a team, demonstrating strong communication skills and a collaborative spirit.
- You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching, so physical stamina is important.
- You have the availability to work flexible hours (including late nights, early mornings and weekends), adapting to the needs of the business and our customers.
- Be willing to learn and promote our wide range of products and specials, actively engaging with guests to inform them of our offerings and encourage sales.
- Experience in retail or customer service is advantageous, as it equips you with the knowledge to handle various customer inquiries effectively.
- Possess a positive attitude and the ability to remain calm under pressure, ensuring that you can provide support to your team and customers alike.
For the exciting opportunity to be a part of our amazing team, please apply today! We are looking for individuals who are passionate about customer service and eager to grow within our vibrant company.
Pre-Employment Requirements
The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate. This ensures that we maintain a trustworthy environment for both our employees and customers.
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