Organization: Clera
Location: Germany
About the Role This is a rare opportunity to be the first dedicated Operations & Customer Growth hire at a fast-moving, early-stage B2B SaaS company in the AI/enterprise content space. You’ll work directly alongside the founding team to onboard and grow a portfolio of 40+ B2B clients, while helping to build the scalable operating infrastructure that will serve thousands of customers over time. If you’re energised by ambiguity, love building systems from scratch, and want meaningful equity in a company at the ground floor — this role is for you. What You’ll Do Own end-to-end client onboarding — design and continuously improve the process that gets new B2B customers to value quickly Serve as the primary operational point of contact for 40+ existing clients, driving retention, expansion, and satisfaction Build the AI-native operating system that underpins client delivery — automating workflows, documentation, and reporting at scale Identify upsell and cross-sell opportunities within the existing client base and work with founders to convert them Define and track key operational and customer success metrics; surface insights to inform product and go-to-market strategy Act as the voice of the customer internally, feeding structured feedback into the product roadmap Help recruit and eventually manage the operations and customer success function as the team grows What We’re Looking For Required 0–5 years of experience in operations, customer success, consulting, or a similar client-facing role Demonstrated ability to build and improve processes from scratch — you don’t wait to be told what to do Strong communication skills in both German and English; comfortable engaging senior B2B stakeholders Analytical mindset — comfortable with data, metrics, and building dashboards or reports Genuine enthusiasm for AI technology and how it is reshaping enterprise workflows High ownership mentality and a bias for action in ambiguous, fast-changing environments Nice to Have Background in management consulting (e.g. strategy, operations, or digital transformation practices) Prior experience at a B2B SaaS startup or scale-up in an early-stage operations or CS role Familiarity with AI-powered content, SEO, or enterprise knowledge-management tools Experience with CRM, automation, or no-code tooling (e.g. HubSpot, Notion, Zapier, Make) Compensation & Benefits Base salary: €70,000 – €110,000 annually, depending on experience and profile Equity: 0.25% – 0.75% VSOP, reflecting meaningful founding-team upside Direct collaboration with founders and significant influence over company direction Fast-paced, high-ownership environment with real scope to grow into a leadership role Location Munich, Germany — on-site role Visa sponsorship is not available for this position Originally posted on Himalayas
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The role requires a unique blend of operational and customer-facing skills, with a strong focus on process improvement, automation, and data-driven decision making. As the first dedicated Operations & Customer Growth hire, you will have a significant impact on shaping the company’s operating infrastructure and customer success strategies. If you’re passionate about AI technology, enjoy building systems from scratch, and are eager to take ownership in a fast-paced and dynamic environment, this role is an ideal fit for you.
In addition to the responsibilities mentioned earlier, the successful candidate will also have the opportunity to:
- Collaborate with the founding team to develop and implement the company’s overall strategy and vision.
- Contribute to the design and development of the AI-native operating system, incorporating best practices and innovative solutions to drive efficiency and customer satisfaction.
- Participate in the recruitment and management of the operations and customer success function as the team grows, ensuring a seamless handover of responsibilities and a smooth transition of processes.
- Engage with senior B2B stakeholders, building strong relationships and driving customer growth through effective communication and relationship-building skills.
- Contribute to the development of the company’s product and go-to-market strategy, leveraging data and insights to inform key decisions and drive business growth.
As a member of the founding team, you will have the opportunity to own meaningful equity in the company, reflecting the founders’ commitment to your growth and success. With a base salary of €70,000 – €110,000 annually and a potential equity stake of 0.25% – 0.75% VSOP, this role offers a unique combination of financial rewards and personal growth opportunities.
The successful candidate will be based in Munich, Germany, with the opportunity to work on-site. Visa sponsorship is not available for this position, so candidates must have the necessary work permits or be a European citizen.
This role is an exciting opportunity to join a fast-growing, early-stage B2B SaaS company in the AI/enterprise content space. If you’re passionate about AI technology, enjoy building systems from scratch, and are eager to take ownership in a dynamic environment, apply now and be part of this exciting journey!