Organization: Clera
Location: Germany
About the Role This is a rare opportunity to be the first dedicated Operations & Customer Growth hire at a fast-moving, early-stage B2B SaaS company in the AI/enterprise content space. You’ll work directly alongside the founding team to onboard and grow a portfolio of 40+ B2B clients, while helping to build the scalable operating infrastructure that will serve thousands of customers over time. If you’re energised by ambiguity, love building systems from scratch, and want meaningful equity in a company at the ground floor — this role is for you. What You’ll Do Own end-to-end client onboarding — design and continuously improve the process that gets new B2B customers to value quickly Serve as the primary operational point of contact for 40+ existing clients, driving retention, expansion, and satisfaction Build the AI-native operating system that underpins client delivery — automating workflows, documentation, and reporting at scale Identify upsell and cross-sell opportunities within the existing client base and work with founders to convert them Define and track key operational and customer success metrics; surface insights to inform product and go-to-market strategy Act as the voice of the customer internally, feeding structured feedback into the product roadmap Help recruit and eventually manage the operations and customer success function as the team grows What We’re Looking For Required 0–5 years of experience in operations, customer success, consulting, or a similar client-facing role Demonstrated ability to build and improve processes from scratch — you don’t wait to be told what to do Strong communication skills in both German and English; comfortable engaging senior B2B stakeholders Analytical mindset — comfortable with data, metrics, and building dashboards or reports Genuine enthusiasm for AI technology and how it is reshaping enterprise workflows High ownership mentality and a bias for action in ambiguous, fast-changing environments Nice to Have Background in management consulting (e.g. strategy, operations, or digital transformation practices) Prior experience at a B2B SaaS startup or scale-up in an early-stage operations or CS role Familiarity with AI-powered content, SEO, or enterprise knowledge-management tools Experience with CRM, automation, or no-code tooling (e.g. HubSpot, Notion, Zapier, Make) Compensation & Benefits Base salary: €70,000 – €110,000 annually, depending on experience and profile Equity: 0.25% – 0.75% VSOP, reflecting meaningful founding-team upside Direct collaboration with founders and significant influence over company direction Fast-paced, high-ownership environment with real scope to grow into a leadership role Location Munich, Germany — on-site role Visa sponsorship is not available for this position Originally posted on Himalayas
In addition to the above requirements, we’re looking for someone who is passionate about the intersection of AI and enterprise workflows, and is excited about the prospect of building and improving processes from scratch. If you’re someone who thrives in ambiguous environments, and is comfortable with the uncertainty that comes with being a founding team member, we’d love to hear from you.
We’re committed to creating a workplace that is inclusive, diverse, and equitable. If you’re excited about the opportunity to join our team and contribute to our mission, we encourage you to apply.
What We Offer
As a Founding Operations & Customer Growth Lead at Clera, you can expect a highly competitive compensation package, including a base salary of €70,000 – €110,000 annually, depending on experience and profile. You’ll also receive meaningful equity in the company, reflecting your value as a founding team member. Additionally, you’ll have the opportunity to collaborate directly with our founders and have a significant influence over company direction.
Benefits & Perks
We offer a range of benefits and perks to support your well-being and success, including:
- Flexible working hours and remote work options
- A generous parental leave policy
- Access to ongoing training and development opportunities
- A comprehensive health insurance package
- A monthly stipend for professional development and education
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